Returns & Exchanges

At Composite Doors, we strive for perfection in every delivery, but if your door arrives damaged or incorrect, our 14-day return policy ensures a swift resolution. Because each door is custom-manufactured to your specific dimensions, returns are generally accepted only for manufacturing defects or shipping damage.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly examine your composite door and hardware upon arrival for any signs of transit damage or manufacturing discrepancies before signing the delivery note.

• 2.
  Submit a Claim

  Contact our support team within 48 hours of delivery with your order number and clear photographic evidence of the issue to initiate the return process.

• 3.
  Collection Arrangement

  Once your claim is approved, we will schedule a professional courier to collect the item from your property at a time that fits your schedule.

• 4.
  Refund or Replacement

  After our quality control team inspects the returned unit, we will either trigger a full refund to your original payment method or fast-track a replacement door build.